a6win Privacy Policy — How We Protect Your Data

01 Introduction

Welcome to a6win's Privacy Policy. a6win operates the platform available at a6win.onl and through the a6win Android app, providing sports betting, cricket odds, PSL live markets, fish games, bingo, and VIP rewards to players in Pakistan.

We take your privacy seriously. This document explains in straightforward terms exactly what personal information we collect when you use our platform, how that information is used to provide and improve our services, who we share it with and under what circumstances, how we keep it secure, and what choices you have about your own data. We have written this policy to be clear and readable — not buried in legal language that's hard to follow.

By registering an account and using the a6win platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how we handle personal data as described here, please do not create an account or use the platform. If you have an existing account and wish to close it, contact our support team.

02 Data We Collect

We only collect information that is actually needed to run the platform safely and fairly. Below is a breakdown of the categories of data we collect and how each category is gathered.

03 How We Use Your Data

Every piece of data we collect has a specific, justified purpose. We do not collect data speculatively or store information beyond what is needed. Here is how your data is actually used:

• Account Management: Your registration data is used to create and maintain your a6win account, verify your identity, and allow you to log in securely.
• Payment Processing: Your financial details — JazzCash, Easypaisa, Raast, or bank account information — are used solely to process your deposits and withdrawals in PKR. This data is handled securely and is never stored in plaintext.
• Platform Improvement: Activity data such as which games you play, how long your sessions are, and which features you use most helps us identify what works well and what needs improvement on the platform.
• Fraud Prevention & Security: Device and technical data — including IP addresses and login patterns — is used to detect suspicious activity, prevent unauthorised account access, and identify potential fraud or bonus abuse.
• Responsible Gaming: Your activity and deposit data feeds into our responsible gaming monitoring. If we detect patterns that suggest problem gambling behaviour, our system can flag the account for a welfare check or apply protective measures.
• Customer Support: When you contact us, your communication history is used to understand your issue and provide consistent, accurate support. We keep support records for quality assurance purposes.
• Promotions & Bonuses: If you have opted in to marketing communications, your account activity and preferences are used to send you relevant bonus offers, PSL promotions, and feature updates. You can opt out at any time from your account settings.
• Legal & Compliance Obligations: Certain data — particularly identity verification documents and financial transaction records — is retained to meet our anti-money laundering (AML) and know-your-customer (KYC) obligations.

04 Legal Basis for Processing

Processing your personal data requires a valid legal basis. Depending on the type of data and purpose, a6win relies on the following grounds:

• Contractual Necessity: Processing your registration data, financial information, and account activity is necessary to deliver the service you signed up for. Without this processing, we cannot run your account or process your transactions.
• Legal Obligation: Retaining identity documents, KYC records, and financial transaction histories is required under applicable anti-money laundering rules. This processing is mandatory and cannot be opted out of while you hold an active account.
• Legitimate Interest: Using device and technical data to prevent fraud, protect the platform from abuse, and maintain system security is in the legitimate interest of a6win and all honest players who use the platform.
• Consent: Sending you marketing communications — bonus alerts, PSL promotions, feature announcements — is based on your explicit opt-in consent. You can withdraw this consent at any time in your account preferences or by contacting support.

05 Cookies & Tracking Technologies

a6win uses cookies and similar technologies to make the platform work properly and to understand how it is being used. Cookies are small text files stored on your browser or device when you visit our website or use our app.

We use the following types of cookies:

• Essential Cookies: Required for the platform to function — session management, login state, security tokens. These cannot be disabled without breaking the service.
• Performance & Analytics Cookies: Help us understand page load times, navigation patterns, and which features are most used. This data is used in aggregate to improve the platform — it is not linked to individual identities.
• Preference Cookies: Remember your settings — language preference, odds format, last used payment method — so you don't need to set them every session.
• Security Cookies: Used to detect and prevent fraudulent login attempts, bot activity, and account takeover attempts.

We do not use third-party advertising cookies or behavioural tracking cookies that follow you to other websites. You can manage cookie preferences through your browser settings, though disabling essential cookies will affect platform functionality.

06 Data Sharing & Third Parties

a6win does not share your personal information freely. We share data only where it is strictly necessary for service delivery, legal compliance, or platform security. The categories of third parties we share data with are limited to the following:

• Payment Processors: JazzCash, Easypaisa, Raast, and partner banks receive only the financial information needed to process your specific transaction. They do not receive your betting history, game activity, or any other account data.
• Identity Verification Providers: Where KYC document verification is required for large withdrawals, your documents may be processed by a verified identity verification service. These providers are bound by strict data processing agreements and may not use your data for any other purpose.
• Platform Infrastructure Providers: Our hosting, database, and security infrastructure is provided by third-party technology companies. These providers act as data processors under our direction and cannot use your data independently.
• Fraud & AML Compliance Services: In cases where fraud screening or anti-money laundering checks are required, limited data may be shared with specialist compliance services. This is a legal obligation, not a commercial arrangement.
• Law Enforcement & Regulators: a6win will disclose personal data to relevant authorities if required by applicable law, in response to a valid legal order, or where disclosure is necessary to prevent serious harm.

07 Data Storage & Security

a6win stores your personal data on secure servers. All data at rest is encrypted. All data in transit between your device and our servers is protected using TLS (Transport Layer Security). We apply access controls so that only authorised staff — and only for legitimate operational purposes — can access personal account data.

Our security measures include:

• AES-256 encryption for stored sensitive data including identity documents and financial records.
• TLS 1.2 and 1.3 encryption for all data transmitted between your browser/app and our servers.
• Multi-factor authentication requirements for staff accessing internal systems with access to personal data.
• Regular security audits and penetration testing to identify and address potential vulnerabilities.
• Automated anomaly detection to flag unusual access patterns on both player accounts and internal systems.
• Strict staff training on data handling, with access limited on a need-to-know basis.

While we apply robust security measures, no online platform can guarantee absolute protection against all possible threats. If we ever become aware of a data breach that affects your personal information, we will notify you promptly and outline the steps we are taking to address it.

08 Data Retention

We keep your personal data for as long as is necessary for the purpose it was collected, and as required by applicable legal obligations. This means different types of data are kept for different periods:

• Active Account Data: Your registration details, account preferences, and activity history are kept for the duration of your account being active.
• Financial & Transaction Records: Deposit, withdrawal, and bet records are retained for a minimum of five years after the transaction date to meet anti-money laundering and financial compliance requirements.
• Identity Verification Documents: KYC documents are retained for a minimum of five years from the date of verification, or longer if required by applicable AML regulations.
• Support Communications: Chat logs and email correspondence are retained for up to three years for quality assurance and dispute resolution purposes.
• Closed Accounts: When you close your account, most of your profile and activity data is deleted or anonymised within 90 days, except for financial and compliance records which must be retained for the legally required period.

09 Your Data Rights

As an a6win account holder, you have clear rights over your personal data. These rights can be exercised by contacting our support team. We aim to respond to all data rights requests within a reasonable timeframe — typically within 30 days. Here is a summary of your rights:

• Right to Access: You can request a copy of the personal data a6win holds about you. We will provide this in a clear, structured format.
• Right to Rectification: If any of your personal data is inaccurate or out of date, you have the right to have it corrected. You can update basic details directly in your account settings; for identity documents, contact support.
• Right to Erasure: You can request that your personal data be deleted. Note that this right is subject to our legal retention obligations — we cannot delete financial or KYC records within the mandatory retention period, but all other data can be removed.
• Right to Restrict Processing: In certain circumstances — for example, if you dispute the accuracy of your data while it is being reviewed — you can ask us to pause processing of your data.
• Right to Data Portability: You can request a copy of your data in a machine-readable format, which you can transfer to another service if you wish.
• Right to Object: You can object to processing based on legitimate interest — for example, security monitoring. Note that objecting to fraud-prevention processing may result in account suspension for safety reasons.
• Right to Withdraw Consent: Where processing is based on your consent — specifically marketing communications — you can withdraw that consent at any time without affecting other aspects of your account.

To exercise any of these rights, contact support via live chat inside your account dashboard or by email at [email protected]. Please identify yourself clearly and state which right you wish to exercise. We may need to verify your identity before processing the request to protect your account security.

10 Children's Privacy

a6win is an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process requires date of birth confirmation, and we reserve the right to request proof of age from any account holder at any time.

If we become aware that a person under 18 has registered an account or that a minor has been using an adult's account, we will immediately suspend the account, return any remaining eligible balance to the verified account holder, and permanently close the account. All winnings generated during an underage user's activity may be forfeited.

If you believe a minor has created an account on a6win, please contact us immediately so we can investigate and act promptly. Protecting young people from accessing gambling platforms is a responsibility we take seriously.

11 Third-Party Links

The a6win platform may contain links to third-party content — for example, in match previews or editorial content related to cricket, PSL, or football. Once you leave the a6win website or app by following an external link, this Privacy Policy no longer applies. Those third-party websites have their own privacy policies, and a6win has no control over how they collect or handle your data.

We are not responsible for the content or privacy practices of any third-party sites linked from our platform. Before providing any personal information on an external site, we recommend reviewing their privacy policy carefully.

12 Changes to This Privacy Policy

a6win may update this Privacy Policy from time to time to reflect changes in the platform, applicable laws, or our data practices. When material changes are made, we will notify you via an in-platform notification or by email to your registered address before the updated policy takes effect.

The effective date shown at the top of this page — and in the table of contents sidebar — will always reflect the most recent revision. We encourage you to review the Privacy Policy periodically. Your continued use of the platform after any update means you accept the revised policy.

If we ever plan to use your personal data in a way that is materially different from what was described when it was collected, we will give you advance notice and, where required, seek your consent before making that change.

13 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal information has been handled, please get in touch with our support team. We are available 24 hours a day, 7 days a week.

• Live Chat: Available inside your account dashboard — quickest way to reach us for most queries, with responses typically within a few minutes.
• Email: [email protected] — for detailed data access requests, erasure requests, complaints, or anything that requires a written record.